Always free shipping / Delivery normally 2-3 working days / Payment with Klarna

Terms of purchase

  1. About BestOctenol
  • Bestoctenol.com e-commerce is operated by Culicidal AB. 
  • Organization number 559369-9936.
  • VAT number (tax registration number): SE559369-993601
  • The company is based in Uppsala. The company's postal address is Trasthagsvägen 20, 75653 Uppsala.
  • If you wish to contact us, use the contact form or send an email to [email protected] with your issue and contact details, and we will get back to you shortly.
  1. Order
  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all the details about products, price, billing, and shipping address.
  • If there is an error in the order confirmation, you should immediately contact us via email at [email protected].
  1. Delivery
  • Our normal delivery times are 2-3 days. Note! Orders placed on weekends will be shipped no earlier than the following Monday.
  • If delays occur in delivery (without us notifying you of longer delivery times), please contact us at the email address: [email protected].
  1. Prices
  • All prices in the store are stated in SEK, and all prices include 25% VAT.
  • Private customers within the EU pay Swedish VAT at 25%.
  • We reserve the right to change prices due to price changes from the supplier, printing errors in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
  1. Right of Withdrawal
  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you have received an item you ordered.

    5.1 When exercising your right of withdrawal: 
  • You must notify us that you are canceling your purchase. The notification should be sent to [email protected]. Your message should clearly state your name, address, email address, order number, and which items are being returned.
  • You should immediately, and no later than 14 days after the withdrawal notice, return the products to us.
  • You are responsible for return shipping, delivery, and condition of the products upon return, so the products should be well-packaged and in their original packaging.
  • Regarding the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product if the product is used or damaged.

    5.2 The right of withdrawal does not apply to:
  • Products that, for health or hygiene reasons, have been sealed (sealed), and where the seal (sealing) has been broken by you.
  • Products that are sealed audio or video recordings, and where the seal has been broken by you.
  • Custom-made products that have been tailored specifically for you or have a clear personal touch according to your wishes.
  • Services that have been completed, and where you have expressly agreed to the service being started without the right of withdrawal.
  • Items that may quickly deteriorate, such as food products.
  • Loose copies of newspapers or magazines.

    For more on the statutory right of withdrawal, see  here. 
  1. Complaints and Issues
  • We inspect all products before they are shipped to you. If the product is damaged or incorrectly shipped when it arrives, we will correct the issue free of charge in accordance with applicable consumer protection laws.
  • You must always contact us for approval before returning a defective item.
  • The complaint should be sent immediately after discovering the defect.

    6.1 How do you proceed with a complaint?
  • Any defects and issues should always be reported to [email protected], including your name, address, email address, order number, and a description of the defect.
  • If we are unable to resolve the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We cover return shipping for approved complaints.
  • We reserve the right to reject a complaint if it turns out that the product is not defective in accordance with applicable consumer protection laws. For complaints, we follow guidelines from the National Board for Consumer Disputes, see arn.se.
  1. Limitation of Liability 
  • We do not take responsibility for indirect damages that may arise due to the product.
  • We accept no responsibility for delays/errors caused by circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or missed deliveries from the supplier.
  • Furthermore, we do not take responsibility for any changes to products/product features that have been altered by the respective supplier or other factors outside our control.
  1. Product Information
  • We reserve the right to any typographical errors on this website and the sale of products that are out of stock. We do not guarantee that the images accurately represent the appearance of the products, as there may be color differences depending on the screen, photo quality, and resolution. We always try our best to display the products as accurately as possible.
  1. Cookie Information
  • According to the Electronic Information Act, visitors to a website must be informed about the use of cookies. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various features. It is possible to configure your browser to automatically reject cookies. More information can be found on the website of the Swedish Post and Telecom Authority.
  1. Personal Data
  • By shopping at BestOctenol.com, you accept our privacy policy and how we handle your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or share your information with third parties without a legal basis.
  • BestOctenol.com is responsible for processing the personal data you provide to us as a customer. Your personal data is processed by us to manage your order and when you have requested newsletters or promotional offers – to tailor marketing to your individual needs.
  • The following information is a summary of how we store and process your data in accordance with GDPR.
  • 10.1 What is personal data?
    Personal data is any information that can be directly or indirectly linked to a physical person.
  • 10.2 What data do we store?
    To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
  • Your data is stored as long as we have a legal basis for processing your data, for example, to fulfill the agreement between us or to comply with a legal obligation such as the accounting law.
  • 10.3 Legal basis
    In connection with a purchase, we process your personal data to fulfill the agreement with you.
    Marketing, campaigns, and similar mailings are carried out with your consent.
  • 10.4 What data is shared, and for what purpose?
    10.4.1 Payment Provider
  • When making a purchase, information is shared with our payment provider. The stored data includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal ID number is also saved with the payment provider. The data is stored to process the purchase and to protect the parties against fraud.
    The payment providers we use are: Klarna.
  • 10.4.2 Shipping Company
    In order to deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The data shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
    The shipping companies we work with are: Postnord.
  • 10.4.3 Newsletter
    If you choose to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
    We use the following for newsletter distribution.
  • 10.5 Right of Access
    You have the right to obtain a copy of all information we hold about you. The information will be provided electronically in a readable format.
  • 10.6 Right to Rectification
    You have the right to ask us to update any incorrect information or complete any information that is incomplete.
  • 10.7 Right to Erasure
    You can request that your data be erased at any time. There are few exceptions to the right to erasure, such as when it must be kept to fulfill a legal obligation (for example, according to the accounting law).
  • 10.8 Responsible for Data Protection
    BestOctenol is responsible for storing and processing personal data in the online store and ensures compliance with the regulations.
  • 10.9 How We Protect Your Personal Data
    We use industry standards like SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information like personal data and passwords securely.
    We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg.
  1. Changes to the Terms and Conditions
  • We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted upon order or website visit.
  1. Disputes and Governing Law
  • If a dispute cannot be resolved amicably with the company's customer service, you can contact the Swedish National Board for Consumer Disputes (ARN), see arn.se. For residents of other EU countries, complaints can be submitted online via the EU Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
  • In case of any dispute, we follow the decision of ARN or equivalent dispute resolution body.
  • Disputes regarding the interpretation or application of these general terms and conditions will be interpreted according to Swedish law.